Solutions · Managing expectations
When the wait is out of your hands, the silence does not have to be.
Permits, governments, insurers, suppliers. Some steps take weeks and you cannot speed them up. What you can do is make sure your client never wonders if you forgot them.
The problem
Long waits turn into worried calls, then into lost trust.
Nothing has changed, so you have nothing to say, so you say nothing. From the client’s side, silence looks like nobody is working on it. They call. They worry. Some start to wonder if they chose the right business.
With Navoqo
Progress they can see, and a date to hold on to.
The client’s page shows the steps already done, the one you are waiting on and the date of your next update. When that date comes, Navoqo reminds you, even if the only news is “still waiting, here is what we know”. If a date slips, send a new one in two clicks.
- A promised next-update date on every client page
- Clients who have not heard from you in a while flagged on Today
- A short delay notice instead of an awkward apology
Works for any work with steps you do not control
Immigration and visa services
Weeks of government processing, with a client who wants news.
Contractors and renovators
Permits and supplier delays between your work and theirs.
Brokers and claims support
Waiting on lenders or insurers, with a nervous client in between.
Questions
What do I send when there is no news?
An update that keeps the same step, with a line like “still with the city, next update by Friday”. It takes a minute and tells the client they are not forgotten.
Will Navoqo remind me to update quiet clients?
Yes. Clients who have not heard from you in a while, and promised dates that pass, show up on your Today list and in a daily email.
Can I show an expected end date?
Yes. Each project has an expected date, and you can send a new one when it changes.
Other problems Navoqo fixes
- Stop “where are we?” emails →Clients check one page instead of writing to you.
- Collect what you need →Clients confirm and approve on their page, with reminders.
- Get paid on time →What is due, shown next to the work, with polite reminders.
- Never miss a question →Every client question stays on your list until answered.
Give your clients the service you want to give.
Add a client, send one update, and watch the “where are we?” emails slow down. It takes an afternoon.
Free for 10 active projects · No credit card · No time limit