Solutions · Client requests
Every client question gets an answer. Even on your busiest week.
A question that sits unanswered for a week does more harm than a late delivery. Navoqo keeps every client question in view until someone replies, and raises the alarm if nobody does.
The problem
Questions hide in personal inboxes, and nobody notices until the client is upset.
One client emails you, another texts your colleague, a third calls the office. Each message lives in a different place. When someone is away or swamped, a question goes quiet. The client does not know that. They only know nobody answered.
With Navoqo
One place for questions, with a deadline you choose.
Clients ask from their page: ask for an update or report a problem. The question goes to your Today list and to the person responsible. You set a response target. Past it, Navoqo emails that person; past twice the target, it emails the owners.
- Reply in writing, or mark it answered by phone or in person
- The client sees your answer on their page
- Today shows the share of questions answered within your target
Works for any team where clients reach different people
Consulting firms
Questions reach the right consultant, and the partner hears if they stall.
Law and accounting offices
A problem reported on a project is never left to one person’s inbox.
Small agencies
Whoever is on the project answers; the owner sees what is late.
Questions
Is this a help desk?
No. There are no tickets, queues or chat. It is built for a few questions a week per client, not hundreds a day.
Can clients still email me?
Of course. The page gives them one clear place to ask, which most clients prefer once they have it.
Is escalation included in Free?
Yes. Questions, response targets and escalation emails are in every plan.
Other problems Navoqo fixes
- Stop “where are we?” emails →Clients check one page instead of writing to you.
- Collect what you need →Clients confirm and approve on their page, with reminders.
- Get paid on time →What is due, shown next to the work, with polite reminders.
- Keep clients calm during waits →Show progress and a next date, even when nothing moves.
Give your clients the service you want to give.
Add a client, send one update, and watch the “where are we?” emails slow down. It takes an afternoon.
Free for 10 active projects · No credit card · No time limit